HP 2 year Post Warranty Basic Shared Service Plan Hardware Support w/DMR for R2000 Plus

Basic - Shared Support Service provides remote assistance and limited onsite support for your covered HP hardware and software helping you to improve production uptime You must have a minimum of two Technicians Certified on Level 2 Operator training Level 2 Operator training will train your staff in the technical knowledge required to handle many of your support needs

Shared Support||Reduce downtime by self-diagnosing troubleshooting and repairing some issues without waiting for HP

Remote diagnostics||When a problem occurs an HP-authorized support agent will perform remote troubleshooting to diagnose the issue and if possible solve it immediately

Limited onsite support||If the issue cannot be resolved by your certified technician an HP-authorized representative will provide up to two on-site support visits a year on covered hardware products to return them to operating condition