HP 1 year Post Warranty Shared HW Support w/Parts/DMR and 2 onsite visits p/year for Flatbed 500

Shared Support Service for Large Format Production Printing Solutions provides remote assistance and limited onsite support for your covered HP hardware and software helping you to improve production uptime You must have a minimum of two Technicians Certified on Level 2 Operator training Level 2 Operator training will train your staff in the technical knowledge required to handle many of your support needs

Shared Support||Reduce downtime by self-diagnosing troubleshooting and repairing some issues without waiting for HP

Remote diagnostics||When a problem occurs an HP-authorized support agent will perform remote troubleshooting to diagnose the issue and if possible solve it immediately

Limited onsite support||If the issue cannot be resolved by your certified technician an HP-authorized representative will provide up to two on-site support visits a year on covered hardware products to return them to operating condition