Lenovo 5WS1L39322 warranty/support extension 3 year(s)
Quick Overview
Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 3 years Premier Support) - 3 years - on-site - for ThinkStation P300 P310 P320 P330 P330 Gen 2 P340 P348 P350 P358 P360 P360 Ultra
- 24x7x365 hardware and software support
- Direct access to advanced technicians
- Single point of contact and simplified escalation
- Unscripted solutions through phone chat or email
- Next business day onsite and parts prioritisation
- Proactive and predictive issue detection
Premier Support Plus
Add a little Plus to your IT support service
How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation How can you ensure international coverage across the globe How can you harness the power of AI insights to monitor the health of your device fleet
Youre probably asking many similar questions Heres one single solution
Let Premier Support Plus take the strain
Well do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams break/fix burden
Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function Users and teams return rapidly to productivity thereby releasing creativity to drive the business
Premier Support Plus at a glance
Premier Support Plus delivers seamless reliable and repeatable IT support that works every time reducing downtime to maximize end user productivity
Premier Support Plus in detail
Predict and prevent features combine with additional protection services to provide the ultimate support experience
Help IT get one step ahead of problems protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers
Premier Support VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting Available 24x7x365 leveraging parts priority with NBD response and onsite labor for repairs2
Services Engagement Manager (SEM)4 Your designated Global Lenovo Support expert and customer advocate They are the single point of contact for service delivery issues escalations and asset performance reporting for your organization
Proactive and Predictive support3 AI insights powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity
Accidental Damage Protection (ADP)2 From coffee spills to power surges ADP typically saves 28-75 compared with the cost of repair or system replacement
International Services Entitlement (ISE) Travelling globally for business No need to worry ISE extends your ADP KYD and SBTY coverage internationally
Keep your Drive (KYD)2 Keep your drive(s) and dispose of business data on your terms improving data security and ensuring compliance with data privacy and retention requirements
Sealed Battery cover (SBTY)2 Lenovo-certified technicians ensure an effective and efficient battery replacement when needed which minimizes downtime and contributes to business resilience
Coverage for consumer products if a consumer device best fits your needs then thats no problem No need to forego Premier Support Plus and youll receive exactly the same VIP support experience
Unlock innovation and boost user efficiency with the right support Premier Support Plus
3 Years Premier Support Plus|http//imagesicecatbiz/img/bullets/109270927-65c493f5e218c887823757jpg| Open the door to better outcomes
Lenovo Premier Support Plus provides faster issue resolution protects your investment and prevents IT issues before they become problems
Boost productivity and EX with a single support solution
Lenovo Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it Your users get direct access to advanced technicians who provide better faster solutions that work every time - anytime anywhere
The result Reduced downtime increased productivity and a much better employee experience Check what else Lenovo Premier Support Plus can do for your workforce your IT teams and your business
The broadest smartest support solution out there||Lenovo Premier Support Plus goes beyond best-in-class user support and issue resolution It offers a suite of smart services that help your business in the journey toward maximum productivity Take a look
Accidental Damage Protection|http//imagesicecatbiz/img/bullets/109270927-65c4945f62d23327505754jpg|Reduce device repair costs by up to 80 and protect your investment in technology
Lenovo Device Intelligence
AI-powered tools that deliver proactive and predictive alerts that enable pre-emptive issue remediation
Keep Your Drive and Sealed Battery|http//imagesicecatbiz/img/bullets/109270927-65c49496cee2d989365279jpg|Enhance data protection and get extended warranty for your fleets batteries
International Services Entitlement
Travelling for business ISE extends your ADP KYD and SBTY coverage internationally
Get to know the Premier difference||As IT budgets contract your business needs to reduce complexity decrease operational costs and find ways to increase the efficiency of your in-house IT teams With Lenovo Premier Support Plus you get prompt issue resolution and can get on with doing what they do best focus on your growth and be as productive as possible
Experience Lenovo Premier Support Plus
Premier Support Plus in detail||Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function Users and teams return rapidly to productivity thereby releasing creativity to drive the business
Predict and prevent features combine with additional protection services to provide the ultimate support experience
Help IT get one step ahead of problems protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers
Premier Support VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting Available 24x7x365 leveraging parts priority with NBD response and onsite labor for repairs2
Services Engagement Manager (SEM)4 Your designated Global Lenovo Support expert and customer advocate They are the single point of contact for service delivery issues escalations and asset performance reporting for your organization
Proactive and Predictive support3 AI insights powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity
Accidental Damage Protection (ADP)2 From coffee spills to power surges ADP typically saves 50-93 compared with the cost of repair or system replacement
International Services Entitlement (ISE) Travelling globally for business No need to worry ISE extends your ADP KYD and SBTY coverage internationally
Keep your Drive (KYD)2 Keep your drive(s) and dispose of business data on your terms improving data security and ensuring compliance with data privacy and retention requirements
Sealed Battery cover (SBTY)2 Lenovo-certified technicians ensure an effective and efficient battery replacement when needed which minimizes downtime and contributes to business resilience
Coverage for consumer products if a consumer device best fits your needs then thats no problem No need to forego Premier Support Plus and youll receive exactly the same VIP support experience
Unlock innovation and boost user efficiency with the right support Premier Support Plus
Add a little Plus to your IT support service
How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation How can you ensure international coverage across the globe How can you harness the power of AI insights to monitor the health of your device fleet
Youre probably asking many similar questions Heres one single solution
Let Premier Support Plus take the strain
Well do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams break/fix burden
Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function Users and teams return rapidly to productivity thereby releasing creativity to drive the business
Premier Support Plus at a glance
Premier Support Plus delivers seamless reliable and repeatable IT support that works every time reducing downtime to maximize end user productivity
Premier Support Plus in detail
Predict and prevent features combine with additional protection services to provide the ultimate support experience
Help IT get one step ahead of problems protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers
Premier Support VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting Available 24x7x365 leveraging parts priority with NBD response and onsite labor for repairs2
Services Engagement Manager (SEM)4 Your designated Global Lenovo Support expert and customer advocate They are the single point of contact for service delivery issues escalations and asset performance reporting for your organization
Proactive and Predictive support3 AI insights powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity
Accidental Damage Protection (ADP)2 From coffee spills to power surges ADP typically saves 28-75 compared with the cost of repair or system replacement
International Services Entitlement (ISE) Travelling globally for business No need to worry ISE extends your ADP KYD and SBTY coverage internationally
Keep your Drive (KYD)2 Keep your drive(s) and dispose of business data on your terms improving data security and ensuring compliance with data privacy and retention requirements
Sealed Battery cover (SBTY)2 Lenovo-certified technicians ensure an effective and efficient battery replacement when needed which minimizes downtime and contributes to business resilience
Coverage for consumer products if a consumer device best fits your needs then thats no problem No need to forego Premier Support Plus and youll receive exactly the same VIP support experience
Unlock innovation and boost user efficiency with the right support Premier Support Plus
3 Years Premier Support Plus|http//imagesicecatbiz/img/bullets/109270927-65c493f5e218c887823757jpg| Open the door to better outcomes
Lenovo Premier Support Plus provides faster issue resolution protects your investment and prevents IT issues before they become problems
Boost productivity and EX with a single support solution
Lenovo Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it Your users get direct access to advanced technicians who provide better faster solutions that work every time - anytime anywhere
The result Reduced downtime increased productivity and a much better employee experience Check what else Lenovo Premier Support Plus can do for your workforce your IT teams and your business
The broadest smartest support solution out there||Lenovo Premier Support Plus goes beyond best-in-class user support and issue resolution It offers a suite of smart services that help your business in the journey toward maximum productivity Take a look
Accidental Damage Protection|http//imagesicecatbiz/img/bullets/109270927-65c4945f62d23327505754jpg|Reduce device repair costs by up to 80 and protect your investment in technology
Lenovo Device Intelligence
AI-powered tools that deliver proactive and predictive alerts that enable pre-emptive issue remediation
Keep Your Drive and Sealed Battery|http//imagesicecatbiz/img/bullets/109270927-65c49496cee2d989365279jpg|Enhance data protection and get extended warranty for your fleets batteries
International Services Entitlement
Travelling for business ISE extends your ADP KYD and SBTY coverage internationally
Get to know the Premier difference||As IT budgets contract your business needs to reduce complexity decrease operational costs and find ways to increase the efficiency of your in-house IT teams With Lenovo Premier Support Plus you get prompt issue resolution and can get on with doing what they do best focus on your growth and be as productive as possible
Experience Lenovo Premier Support Plus
Premier Support Plus in detail||Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function Users and teams return rapidly to productivity thereby releasing creativity to drive the business
Predict and prevent features combine with additional protection services to provide the ultimate support experience
Help IT get one step ahead of problems protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers
Premier Support VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting Available 24x7x365 leveraging parts priority with NBD response and onsite labor for repairs2
Services Engagement Manager (SEM)4 Your designated Global Lenovo Support expert and customer advocate They are the single point of contact for service delivery issues escalations and asset performance reporting for your organization
Proactive and Predictive support3 AI insights powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity
Accidental Damage Protection (ADP)2 From coffee spills to power surges ADP typically saves 50-93 compared with the cost of repair or system replacement
International Services Entitlement (ISE) Travelling globally for business No need to worry ISE extends your ADP KYD and SBTY coverage internationally
Keep your Drive (KYD)2 Keep your drive(s) and dispose of business data on your terms improving data security and ensuring compliance with data privacy and retention requirements
Sealed Battery cover (SBTY)2 Lenovo-certified technicians ensure an effective and efficient battery replacement when needed which minimizes downtime and contributes to business resilience
Coverage for consumer products if a consumer device best fits your needs then thats no problem No need to forego Premier Support Plus and youll receive exactly the same VIP support experience
Unlock innovation and boost user efficiency with the right support Premier Support Plus
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Features
Product type | Upgrade |
Type | On-site |
Service type | Premier Support Plus |
Service included | Parts and Labour |
Number of years | 3 year(s) |
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