Lenovo 4 Year Onsite Support (Add-On) 1 license(s) 4 year(s)
Special Price $124.59 Regular Price $130.53
Quick Overview
4 Year Lenovo Onsite Support (Add-On)
4 Year Lenovo Onsite Support (Add-On)
This is an add on service and not the actual warranty
This add on service must match the length of warranty If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service
How does it work
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient fast repair service at your place
Lenovos Warranty Services are provided by Lenovo-trained technicians using Lenovo Qualified parts giving you the high standards of quality and customer care youve come to expect from Lenovo You get the peace of mind to know your assets are protected and your IT staff the freedom to focus on critical business objectives
Onsite Service Level
Lenovo will perform an initial problem determination remotely Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine other machines or various software loaded on the machine Lenovo will either repair or exchange the failing machine at your location and verify functionality
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional then a service technician will visit your location unless the problem can be solved via a CRU or software/BIOS/microcode update
The date and time for onsite intervention will be mutually agreed upon Lenovo will either repair or exchange the failing machine at your location and verify functionality You must provide a suitable working area clean and well lit to allow disassembly and reassembling of the Lenovo machine
Customer Benefits
Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost 150 - 399
At the time of PC purchase equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
Fast access to technical help with significantly higher first time fix rates (30 higher than competition) lower hold times and abandon rates (60 lower than competition)
Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center The customer will then be without their system for a minimum of 5 days
Saving IT resources (time and money) by having Lenovo support available to address the customers issues quickly
Warranty Services
Lenovo offers a range of warranty options for Think branded products dependent on the machine type and base warranty Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term fixed-cost service solution that allows accurate budgeting for equipment expenses Warranty Upgrades enable customers to vary response time and level of service to match critical support needs
This is an add on service and not the actual warranty
This add on service must match the length of warranty If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service
How does it work
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient fast repair service at your place
Lenovos Warranty Services are provided by Lenovo-trained technicians using Lenovo Qualified parts giving you the high standards of quality and customer care youve come to expect from Lenovo You get the peace of mind to know your assets are protected and your IT staff the freedom to focus on critical business objectives
Onsite Service Level
Lenovo will perform an initial problem determination remotely Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine other machines or various software loaded on the machine Lenovo will either repair or exchange the failing machine at your location and verify functionality
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional then a service technician will visit your location unless the problem can be solved via a CRU or software/BIOS/microcode update
The date and time for onsite intervention will be mutually agreed upon Lenovo will either repair or exchange the failing machine at your location and verify functionality You must provide a suitable working area clean and well lit to allow disassembly and reassembling of the Lenovo machine
Customer Benefits
Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost 150 - 399
At the time of PC purchase equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
Fast access to technical help with significantly higher first time fix rates (30 higher than competition) lower hold times and abandon rates (60 lower than competition)
Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center The customer will then be without their system for a minimum of 5 days
Saving IT resources (time and money) by having Lenovo support available to address the customers issues quickly
Warranty Services
Lenovo offers a range of warranty options for Think branded products dependent on the machine type and base warranty Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term fixed-cost service solution that allows accurate budgeting for equipment expenses Warranty Upgrades enable customers to vary response time and level of service to match critical support needs
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Features
| License quantity | 1 license(s) |
| Product type | Upgrade |
| Type | On-site |
| Service type | Onsite Support |
| Service included | Parts |
| Response time | 24 h |
| Number of years | 4 year(s) |
| On-site support | Yes |
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