Lenovo 5Y SUP PREMIER SUP KYD INTL UPG
Quick Overview
5 Year Premier Support with Keep Your Drive (KYD) and International Warranty Upgrade
5 Year Premier Support
Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency
Tech support with the Premier difference
x2022 Advanced-level techs
x2022 End to End case management
x2022 Faster first-time resolution
Looking for a step-up for your business and your employees support experience
Lenovo Premier Support gives VIP treatment to both your IT staff and end users
We understand IT needs to increase efficiency reduce complexities and keep your end users up and running We know your end users expect fast and frustration-free support Lenovo can deliver
Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated while simultaneously budgets are contracting The challenge lies in reducing complexity and operational costs while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects
What if the solution was to cost effectively offload your routine support tasks and shift time-intensive advanced problem solving to an expert team of support engineers
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here And theyre measured on first-time fixes so theyre committed to prompt and accurate resolution
Premier Support Center
x2022 Advanced technical support available 24 x 7 x 365
x2022 Dedicated phone number and no phone tree menu to navigate
x2022 Single point of contact for end to end case escalation management
x2022 Hardware and OEM software support (1)
Technical Account Managers (TAMs)
x2022 Proactive relationship and escalation management
x2022 Personalized recommendations for your business
x2022 Robust quarterly reporting (35)
VIP Treatment
x2022 No waiting in-line
x2022 Next-business-day onsite labor (23)
x2022 Parts prioritization (34)
You also have access to technical account managers who act as a single point of contact for case management Youll enjoy the consistency accountability and visibility you deserve And thanks to next-business-day repair service and prioritized parts access youll keep system downtime and productivity interruptions to an absolute minimum
Thats the Premier difference
5 Year Keep Your Drive
When Data Security Matters To You
Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts A true business partner dedicated to your satisfaction and success Lenovo offers a portfolio of service and support solutions
Keep your Lenovo drive and data within your custody improving security and potentially alleviating civil liability risks
Lenovos Keep Your Drive service lets you dispose of business data on your terms (6)
Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements
Predictable Budgets
Provides predictable upfront costs versus finding budget in the event of drive failure
Regulatory Compliance And Protection
Helps your organization avoid the legal and monetary repercussions associated with a breach in data security
Data Remains Secure
Eliminates the need for tracking failed drives in transit giving IT staff the time to concentrate on mission-critical business activities
When Lenovo replaces a defective part under warranty we keep it With the Keep Your Drive service you keep your drive and data
x2022 Confidential information remains with you
x2022 Covers multiple drives or failures
x2022 No need to track failed hard drives in transit
KYD should be purchased at the time of system purchase
Coverage continues for the duration of a systems limited warranty even if the hard drive has been replaced
KYD covers multiple drives in a system and multiple failures
Both Solid State Drives (SSD) and hard drives are covered by KYD Some models also require an upgrade to on-site service when the SSD is soldered to the system board
International Warranty Upgrade
Travel Internationally Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage Keep Your Drive Service and Sealed Battery Warranty (7)
(1) Support limited to select software applications Does not include how-to or technical assistance for enterprise software applications or custom industry-specific software Contact the Premier Support center for a complete list of supported software
(2) If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part repair will be made on-site where service is available Otherwise best available service delivery will be used Calls received after 400pm local time will require an additional business day for service dispatch
(3) Not available in all markets
(4) Out of stock parts could delay service delivery
(5) To be fully enabled in 2019 Various levels available Select criteria apply Contact your local sales representative for more details
(6) Under the terms of the Lenovo Limited Warranty when Lenovo replaces a defective part that part becomes the property of Lenovo
(7) Under the Lenovo PCSD Agreement the service for ADP Keep Your Drive and Sealed Battery Warranty is available in country or region where coverage was purchased and is not transferable should system travel to another country International Warranty Upgrade allows for claims in other countries if these services are offered and device is supported in that country
Lenovo reserves the right to alter product offerings and specifications at any time without notice Lenovo makes every effort to be sure accuracy of all information but is not liable or responsible for any editorial photographic or typographic errors All images are for illustration purposes only For full Lenovo product service and warranty specifications visit wwwlenovocom Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo
Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency
Tech support with the Premier difference
x2022 Advanced-level techs
x2022 End to End case management
x2022 Faster first-time resolution
Looking for a step-up for your business and your employees support experience
Lenovo Premier Support gives VIP treatment to both your IT staff and end users
We understand IT needs to increase efficiency reduce complexities and keep your end users up and running We know your end users expect fast and frustration-free support Lenovo can deliver
Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated while simultaneously budgets are contracting The challenge lies in reducing complexity and operational costs while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects
What if the solution was to cost effectively offload your routine support tasks and shift time-intensive advanced problem solving to an expert team of support engineers
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here And theyre measured on first-time fixes so theyre committed to prompt and accurate resolution
Premier Support Center
x2022 Advanced technical support available 24 x 7 x 365
x2022 Dedicated phone number and no phone tree menu to navigate
x2022 Single point of contact for end to end case escalation management
x2022 Hardware and OEM software support (1)
Technical Account Managers (TAMs)
x2022 Proactive relationship and escalation management
x2022 Personalized recommendations for your business
x2022 Robust quarterly reporting (35)
VIP Treatment
x2022 No waiting in-line
x2022 Next-business-day onsite labor (23)
x2022 Parts prioritization (34)
You also have access to technical account managers who act as a single point of contact for case management Youll enjoy the consistency accountability and visibility you deserve And thanks to next-business-day repair service and prioritized parts access youll keep system downtime and productivity interruptions to an absolute minimum
Thats the Premier difference
5 Year Keep Your Drive
When Data Security Matters To You
Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts A true business partner dedicated to your satisfaction and success Lenovo offers a portfolio of service and support solutions
Keep your Lenovo drive and data within your custody improving security and potentially alleviating civil liability risks
Lenovos Keep Your Drive service lets you dispose of business data on your terms (6)
Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements
Predictable Budgets
Provides predictable upfront costs versus finding budget in the event of drive failure
Regulatory Compliance And Protection
Helps your organization avoid the legal and monetary repercussions associated with a breach in data security
Data Remains Secure
Eliminates the need for tracking failed drives in transit giving IT staff the time to concentrate on mission-critical business activities
When Lenovo replaces a defective part under warranty we keep it With the Keep Your Drive service you keep your drive and data
x2022 Confidential information remains with you
x2022 Covers multiple drives or failures
x2022 No need to track failed hard drives in transit
KYD should be purchased at the time of system purchase
Coverage continues for the duration of a systems limited warranty even if the hard drive has been replaced
KYD covers multiple drives in a system and multiple failures
Both Solid State Drives (SSD) and hard drives are covered by KYD Some models also require an upgrade to on-site service when the SSD is soldered to the system board
International Warranty Upgrade
Travel Internationally Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage Keep Your Drive Service and Sealed Battery Warranty (7)
(1) Support limited to select software applications Does not include how-to or technical assistance for enterprise software applications or custom industry-specific software Contact the Premier Support center for a complete list of supported software
(2) If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part repair will be made on-site where service is available Otherwise best available service delivery will be used Calls received after 400pm local time will require an additional business day for service dispatch
(3) Not available in all markets
(4) Out of stock parts could delay service delivery
(5) To be fully enabled in 2019 Various levels available Select criteria apply Contact your local sales representative for more details
(6) Under the terms of the Lenovo Limited Warranty when Lenovo replaces a defective part that part becomes the property of Lenovo
(7) Under the Lenovo PCSD Agreement the service for ADP Keep Your Drive and Sealed Battery Warranty is available in country or region where coverage was purchased and is not transferable should system travel to another country International Warranty Upgrade allows for claims in other countries if these services are offered and device is supported in that country
Lenovo reserves the right to alter product offerings and specifications at any time without notice Lenovo makes every effort to be sure accuracy of all information but is not liable or responsible for any editorial photographic or typographic errors All images are for illustration purposes only For full Lenovo product service and warranty specifications visit wwwlenovocom Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo
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